Part two gets more specific. When does it make sense to keep renting software, and when does it make more sense to build something your team actually owns?
Meeky and Matt get into internal products, stakeholder reporting, lock-in, and why “just add another app” keeps producing the same mess in better packaging. If the stack is now the bottleneck, building software for the service might be cheaper than paying rent forever.
This is the part leaders skip when they only compare subscription prices. Ownership, clarity, portability, operational control, and whether your team can get the answer it needs without exporting three CSVs and praying in a spreadsheet.
💡 WHAT WE COVER:
✅ Why lock-in changes the real cost of software, even when the sticker price looks fine
✅ When internal products make more sense than layering more vendors onto a broken process
✅ Why stakeholder reporting falls apart when every team lives in a different system
✅ The tradeoff between speed now and ownership later
✅ What teams should ask before building instead of buying
✅ How to tell whether the stack is supporting the business, or quietly running it
📊 KEY TAKEAWAYS:
• SaaS waste is not just about unused seats. It is also about duplicated tools, fragmented data, and teams working around the stack instead of through it
• Business units now control most software spend, which makes centralized visibility harder and redundancy easier
• Build-vs-buy decisions should include lock-in, reporting needs, workflow fit, and exit cost, not just monthly fees
• Internal products make sense when they remove recurring complexity, not when they recreate it in-house
• If leadership cannot get a clean answer without manual reconciliation, the reporting stack is already broken
• Service as software is less about ideology, more about reducing friction in systems you depend on every day
🔗 LINKS & RESOURCES:
Boozy Browsing: https://www.boozybrowsing.com/
Submit your site for a free 3E audit: https://boozybrowsing.com#submit
Matt Dorman on LinkedIn: https://www.linkedin.com/in/matthewdorman/
Meeky Hwang on LinkedIn: https://www.linkedin.com/in/meekyhwang
Full episode playlist: https://www.youtube.com/playlist?list=PLY0olkZyu52_N6UPh9c0PXRGDm_I0lF3F
Part 1: https://youtu.be/UNPyqAw3elk
🎯 Want us to look under the hood of your site? Submit at https://boozybrowsing.com#submit
#BoozyBrowsing #ServiceAsSoftware #BuildVsBuy #SaaS #InternalTools #DigitalOps #WebDevelopment #Ecommerce #DTC #PourDecisions